Shipping and Returns
Orders received before noon pacific time are shipped the same day. We are currently offering free ground shipping to the USA. You can upgrade to two day shipping for a flat rate of $25.
For shipments to Canada, shipping averages about $15, and you are responsible for any additional taxes or customs.
Items are typically delivered within 3-7 business days. Holidays may increase this time. Delivery times may be longer for orders shipped to Canada.
- You may return new shoes within 30 days of delivery.
- Items must be in like-new and unused condition.
- You must include your packing list, order confirmation email, or something with your name and order number!
- Shoes that have been worn outside do not qualify for return.
- A product with dirt or wear and tear will be returned to the customer with no action taken.
- Shipping cost for a return is paid by you.
- We will pay the return shipping costs if the return is a result of our error.
Faulty or defective items will either be replaced or refunded following an evaluation by VJ Shoes USA. Items damaged through normal wear and tear, misuse, or accidental damage are not faulty. If you believe you have received a defective item, please reach out to us at: firstname.lastname@example.org
If you need a different size shoe, return your original purchase and place a new order for the new size as soon as you wish.
Please pack your shoes and the original packing list, order confirmation email, or something with your name and order number. (This helps us expedite the refund process)
Please send shoes to:
14889 SW Tualatin-Sherwood Rd
Sherwood, OR 97140
If you have questions, please email us at email@example.com