- Free ground shipping in the USA - 

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Shipping and Returns

Shipping

All orders received by 5pm Pacific time are shipped the following business day.  Please take this into account if you are looking for express delivery.  

VJ Shoes North America is located in Portland, Oregon.  We are currently offering free ground shipping to the USA. 

We do ship to the USA, Canada, and Mexico - please see additional information below. 

For shipments to Canada and Mexico, shipping averages about $15, and you are responsible for any additional taxes or customs. 

Items are typically delivered within 3-7 business days. Holidays may increase this time. Delivery times may be longer for orders shipped to Canada and Mexico. 

 

Returns/Exchanges

  • VJ Shoes does not offer Exchanges at this point, if you would like to try a different size, please return the size you have and re-order the preferred size.
  • We offer free returns for customers in the USA.  
  • Shoes that have been worn outside do not qualify for return.
  • A product with dirt or wear and tear will be returned to the customer with no action taken. 
  • You may return new shoes within 30 days of delivery.
  • Items must be in like-new and unused condition.
  • You must include your packing list, order confirmation email, or something with your name and order number!

Customers in the USA: 

Customers in Canada and Mexico:

  • Shoes can be returned to the address below. Let us know you are returning the shoes before shipping back to us.  

 

Faulty or defective items will either be replaced or refunded following an evaluation by VJ Shoes USA. Items damaged through normal wear and tear, misuse, or accidental damage are not faulty. If you believe you have received a defective item, please reach out to us at: info@vjshoesusa.com

If you need a different size shoe, return your original purchase and place a new order for the new size as soon as you wish. 

    Our returns address is: 
    VJ Shoes
    ATTN: RMA
    14889 SW Tualatin-Sherwood Rd
    Suite 402
    Sherwood, OR 97140

    If you have questions, please email us at info@vjshoesusa.com