Exchanges and Returns

For purchases from

  • We offer free return shipping for customers in the USA.  
  • Shoes that have been worn outside do not qualify for return or exchange.
  • Items must be in like-new and unused condition.
  • A product with dirt or wear and tear will be returned to the customer with no action taken. 
  • You may return or exchange new shoes within 30 days of delivery.
  • You must include your packing list, order confirmation email, or something with your name and order number!

Customers in the USA: 

    For purchases from

    • Returns must be set up on


    Customers in Canada and Mexico:

    • Shoes can be returned to the address below. Let us know you are returning the shoes before shipping back to us.  

    Return Policy: Faulty or defective items will either be replaced or refunded following an evaluation by VJ Shoes North America. Items damaged through normal wear and tear, misuse, or accidental damage are not faulty. If you believe you have received a defective item, please reach out to us at: 

    Our returns address is: 

    VJ Shoes
    14889 SW Tualatin-Sherwood Rd
    Suite 402
    Sherwood, OR 97140

    If you have questions, please email us at